Support

Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings → tap your name → Subscriptions → Figura Body → Cancel. On Android: Play Store → profile icon → Payments and subscriptions → Subscriptions → Figura Body → Cancel. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.

Open the app and go to the unlock screen you see during setup — the one showing the Monthly and Annual plans — and tap "Restore Purchases" underneath them. Make sure you are signed in to the same Apple ID or Google account you originally purchased with.

In the app, go to Profile → Privacy & Security → "Request My Data". A machine-readable export is emailed to your account email address.

In the app, go to Profile → Delete Account. Your account is deactivated straight away and permanently erased 14 days later. During those 14 days you can undo it by signing in and tapping "Restore My Account". After that your profile, logs, measurements and photos are all removed and cannot be recovered. If you cannot get to that screen — you are locked out of your account, or the deletion will not complete — email privacy@figurabody.com and we will delete it for you.

They are sent securely to our AI provider to generate a body fat estimate, and are not stored on our servers. Only the resulting estimate is saved to your profile. See the Privacy Policy for the full detail.

Check your spam folder first — the code arrives from an @figurabody.com address. Codes expire after a short time, so request a fresh one if the old one has aged out. If it still does not arrive, email support@figurabody.com with the address you are trying to use.